Frequently Asked Questions
What are your office hours?
Our facility is designed for 24/7 access to renters with minimal onsite staff to keep our prices low. While our office does not provide standard office hours, our team is easy to get in touch with, providing you with a personalized appointment time to come on over and see our facility. We’ll get your project moving, providing you with a perfectly sized space and the advice you need to make it a successful day!
What are your access hours?
You can enjoy the benefit of extended access hours seven days a week! Come by before work in the morning or after work in the evening, and even on the weekends! We’re open 6:00 a.m. to 10:00 p.m. every day, so you can take care of business on your own time.
What communities do you serve?
We’re proud to serve the residents of Kansas City and all of the surrounding communities. If you live in South Houston, Meadowcreek Village, South Shaver Park, Rancho Grande, Vince Heights, Preston, Fenwood, or Firwood Village, then our facility is a convenient solution to you storage needs.
What are the benefits of interior storage?
We’re glad you asked! Our interior units are protected by a second layer of security: an outside door that requires a code to enter the building. These units also maintain a more stable humidity level, protecting your items from moisture damage. Call our staff today to learn more!
What security measures does Westwood Self Storage take?
We know that security is your number one priority, so we’ve made it ours as well! Our property is protected by a system of 24-hour closed circuit cameras, keeping a watchful eye on your unit even when no one is around. Plus, perimeter fencing and electronic gated access means that only those with a unique gate code can access the property. Come see how we can protect your belongings!
Do you know where I can rent a moving truck?
Right here on our property, that’s where! We have trucks available to our tenants to make their moving days a breeze. Now you’ll never have to make a second trip out before and after your move is completed to return the vehicle. Just leave it with us. It’s that easy!
Where can I purchase moving and packing supplies?
You can purchase everything you need to complete your move right here at our office. We carry boxes in various sizes, packing tape, bubble wrap, mattress covers, and anything else you might need, all at affordable prices. Call now for a full list of our inventory!
What is your refund policy?
Unless otherwise noted in your rental lease, you can decide to move out at any time conveniently by logging onto your account. We offer a pro-rated refund meaning the amount of money you paid for will be refunded for the number of days left for that term. For example, if your monthly unit rental rate is $100 per month and there are 15 days remaining of 30 total for the month, you will be entitled to 50% (15/30) refund which works out to be $50.00 refund ($100 x 50%).